Service Questions

 
 

SERVICE QUESTIONS

Do you offer month-to-month service?

Yes, a monthly service plan is available. We also offer convenient quarterly and annual payment plan options for additional savings. There are NO CONTRACTS required for any of MobileHelp’s payment plans.

How much do the systems cost?

Pricing for our mobile service (DUO System) that protects you at home and away is as follows:

  • Annual Mobile Plan - $36.95 per month ($443.40 Total) + Free Activation!
  • Quarterly Mobile Plan - $39.95 per month ($119.85 Total) + Free Activation!
  • Monthly Mobile Plan - $41.95 per month ($41.95 Total) + Free Activation!

Pricing for our in home service (Classic) that protects you at home is as follows:

  • Annual Classic Plan $29.95 per month ($359.40 Total) + Free Activation!
  • Quarterly Classic Plan $32.95 per month ($98.85 Total) + Free Activation!
  • Monthly Classic Plan $34.95 per month + Free Activation!

All our plans have “No contracts” and a “30 Day Risk Free Trial”, which mean if you were to select an annual plan and return the product before the year was over, you would receive a prorated refund and if you were to return the product within the 30 day trial period you would receive a 100% refund.

Does the annual payment have to be paid up front, or can you pay that monthly?

The annual plan is paid up front. If you did not keep it for the full year, we would prorate the difference. If you returned in the first 30 days you would receive a full refund.

If you sign up for the yearly plan and something happens to the person who will have the device on them, (nursing home, death, etc), is the remainder of the year refundable?

Yes. All our plans have “No contracts” and a “30 Day Risk Free Trial.” If you return the product before the end of the year you will receive a prorated refund.  If you return within the first 30 days you receive a 100% refund.

What is the savings I receive on an annual plan?

On the mobile annual plan you save $5.00 each month compared to the monthly plan, which is $60.00 in savings each year.  If you are an AARP member, you will receive your 13th month free on your first year of an annual service, which is $36.95, making your total savings for the first year $96.95. 

On the mobile quarterly plan you save $2.00 each month compared to the monthly plan, which is $24.00 in savings each year.  

Is the monitoring service the only cost - is there an extra fee for the equipment?

The monitoring service is the only cost, you are not required to purchase any equipment. MobileHelp provides all system equipment required for use with your monitoring plan. MobileHelp retains ownership of the system equipment. If you decide for any reason to cancel, you simply return the equipment and upon receipt at MobileHelp your service will be canceled.

Do I have to sign a wireless service contract?

No. There are no contracts and mobile service on the cellular network is included with your monitoring plan. 

Does this system only work for AT&T subscribers?

You don't have to be a subscriber to AT&T to utilize our service.  The mobile device we provide uses AT&T’s cellular service and this is included in the price you pay for our plan.  So this works for any subscribers as long as they live in an area that has AT&T cellular coverage.

Can your service be added to my AT&T plan?

While we utilize AT&T cellular network to deliver our service, it's not part of AT&T's product offering. So we are unable to make this part of AT&T's bundled solutions.

Is system repair or replacement included?

Yes. If any equipment is deemed unusable and provided that reasonable care for the system has been employed, it will be repaired or replaced at no cost to you.

Do I need a dedicated home phone line for the system to work?

No, MobileHelp's systems do NOT require a home phone line.   

Are credit card and EFT (check) payment options available?

Yes. We accept American Express, MasterCard, VISA, and Discover as well as payment by EFT (Electronic Funds Transfer.)

Do you provide FREE shipping?

Yes. We provide ground (3-5 day) shipping at no charge.

Do you offer next-day shipping?

Optional next-day shipping is available for an additional fee.

Do you offer a risk-free trial service?

Yes. Your satisfaction is important to us, so we give you the opportunity to try our service with a 30-day risk-free trial. If you are not completely satisfied with our services, and you return all system equipment within the first 30 days of your agreement, you will be given a full refund, excluding any express shipping costs.  This is part of MobileHelp's guarantee.

Is there a penalty for early cancellation?

No. If for any reason the service is no longer needed, simply return all system equipment. A prorated refund will be issued for unused service that may have been prepaid. To cancel service, simply return all equipment and accessories to us by mailing the system to us at your expense. Service will be cancelled effective the day the system is received at our location. This is part of MobileHelp's guarantee.