Monitoring Questions

 
 

MONITORING QUESTIONS

Where is your monitoring center located?

We have partnered with Acadian Monitoring Services.  They have offices in Lafayette, LA; Baton Rouge, LA and Chicago, IL.  Please take a look at this “about” link to read their certifications. 
www.acadianmonitoringservices.com/about-ams

What are your hours of operation?

Our monitoring center is available 24 hours a day, year round. For your convenience, our Customer Support team is available from 8 am to 8 pm EST on weekdays.

What training are operators required to undergo?

All operators are required to undergo three months of training and are required to attain Alarm Company Employee (ACE) certification.

Are alarms handled by live operators

Yes. All alarms are handled by live, trained professionals to ensure your safety and well-being.

How do I specify my Emergency Contacts?

Our Customer Support team will contact you by phone to obtain a list of your local responders. A local responder is someone in close proximity to your home and who can provide assistance to you in the event of an emergency, such as a neighbor or family member. To assist you further, we can notify someone who may not be in close proximity, such as an out-of-state family member, so that they are kept in the loop in the event of an emergency. You are not required to have a local responder.  Informing someone close by is your choice and a complimentary service offered by MobileHelp. Not all emergencies require an ambulance, and you may choose to give us the name of someone close by you wish to have called in order to lend you assistance in a non-critical situation.